SMS & Text Messaging Terms
1. Program Description
MyWaiverSoft, a product of Church Vine LLC, operates an SMS notification program that delivers account-related alerts to employees, DSPs, supervisors, and authorized caregivers who voluntarily opt in. This program is strictly for operational communications and is never used for marketing or promotional purposes.
2. Types of Messages Sent
When you opt in, you may receive text messages related to:
- Account notifications (login credentials, password resets)
- Scheduling notifications (new sessions, cancellations, schedule changes)
- Shift reminders and shift-swap confirmations
- Check-in and check-out reminders
- Timesheet and payroll notifications
- Transportation alerts (route updates, delays, boarding notifications)
- Compliance and credential expiration reminders
- Other account-related operational alerts
We will never send marketing, promotional, or advertising messages via SMS.
3. How to Opt In
You may opt in to receive SMS notifications through any of the following:
- The public opt-in form at mywaiversoft.com/sms-opt-in
- The optional SMS consent checkbox on your employee onboarding or intake form
- Your Account Settings → Notification Preferences page after login
Opting in is entirely voluntary. Consent to receive SMS is not required to create an account, complete onboarding, accept Terms of Service, schedule services, check in or out, or otherwise use MyWaiverSoft.
4. Message Frequency
Message frequency varies depending on your role, organization activity, and notification preferences. You may receive multiple messages per day during active periods (e.g., during a transportation route or when a schedule is posted).
5. Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier plan. MyWaiverSoft does not charge separately for SMS notifications. Contact your mobile carrier for details about your plan.
6. How to Opt Out (STOP)
You can opt out of SMS notifications at any time using any of the following methods:
- Reply STOP to any text message you receive from MyWaiverSoft. You will receive a confirmation text and no further SMS messages will be sent to that number.
- Log in to your account and go to Settings → Notification Preferences and disable SMS for individual event types or all events.
- Contact us at support@mywaiversoft.com and request to be removed from SMS.
Opting out of SMS does not affect in-app or email notifications. You will continue to receive all important operational alerts through the MyWaiverSoft platform and email.
7. How to Get Help (HELP)
Reply HELP to any text message from MyWaiverSoft to receive support contact information. You may also contact us at:
- Email: support@mywaiversoft.com
- Phone: 301-830-8511
- Website: mywaiversoft.com
8. Privacy & Data Sharing
Mobile phone numbers and SMS opt-in consent data are never shared with third parties or affiliates for marketing or promotional purposes. Your mobile number and consent records are shared only with our SMS delivery service providers (currently Telnyx and/or Twilio) solely for the purpose of delivering the messages you have opted in to receive.
We maintain a timestamped audit log of all SMS consent decisions (opt-in, opt-out, and withdrawal) including the source form, disclosure version presented, and timestamp. This log is retained for compliance purposes.
For full details see our Privacy Policy.
9. Supported Carriers
SMS service is available on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier availability for short-code or toll-free messaging may vary.
10. Changes to These Terms
We may update these SMS Terms from time to time. Material changes will be communicated through the platform and/or via email. Continued receipt of SMS messages after a change constitutes acceptance of the updated terms.
11. Contact
Church Vine LLC (MyWaiverSoft)
Email: support@mywaiversoft.com
Phone: 301-830-8511